Privacy Policy

Information We Collect

• Account information: name, email, phone number, address
• Identity verification: government-issued ID (care providers)
• Service data: booking history, reviews, preferences
• Location data: only during active service (GPS tracking for safety)
• Payment information: via third-party payment processor (we do not store card numbers)
• Device information: device type, operating system, browser version

How We Use Information

• Match you with suitable care providers
• Process bookings and payments
• Ensure platform safety (identity verification, fraud detection)
• Send booking reminders and important notifications
• Improve service quality and user experience
• Comply with legal obligations

Information Sharing

We do not sell your personal information. We only share it in the following circumstances:

• With matched care providers/customers (only necessary contact information)
• Payment processors (to process transactions)
• Legal requirements (court orders, government agency requests)
• Emergency situations (to protect life safety)

Data Protection

• All data transmissions encrypted with TLS 1.3
• Data at rest encrypted with AES-256
• Regular security audits and penetration testing
• Principle of least privilege — staff only access data needed for their role
• Data stored in compliant data centers within operating jurisdictions

Your Rights

• Access: view all data we hold about you
• Correction: update incorrect information
• Deletion: request deletion of your account and data
• Portability: download a copy of your data
• Withdraw consent: opt out of marketing communications at any time

To exercise these rights, use in-app settings or email privacy@silverconnect.global

Data Retention

Active account data is retained for the duration of the account. After account deletion, personally identifiable information is deleted within 30 days. Financial records are retained for 7 years as required by law. Anonymized statistical data may be retained indefinitely.