Privacy policy

Last updated: 2026-05-05. SilverConnect is operated by SilverConnect Pty Ltd in Australia. This page tells you what personal data we hold and what choices you have.

Data we collect from you directly: your name, email, phone, country, address(es), emergency contacts, family members, and any photos or notes you attach to bookings or disputes. Providers also upload identity, police-check, first-aid and insurance documents.

Data we generate as you use the service: bookings, reviews, AI-chat transcripts, safety reports, payment records (amount + status; we never see card numbers because Stripe handles that), notification preferences, and login timestamps.

Why we hold this: to match you with vetted providers, hold money in escrow until a service is completed, surface emergency contacts during safety incidents, and meet our legal obligations around aged-care services in AU / CN / CA.

Who sees it: SilverConnect staff with a need-to-know basis, the provider you book (your name, address, phone, and the booking notes — but not other bookings or unrelated data), and Stripe (for payments). We do not sell your data, ever.

Where it lives: AU customer data is hosted on AU-region Supabase. CN customer data lives on a CN-region instance to comply with PIPL data-localisation rules. CA customer data is hosted on US-region Supabase under standard contractual clauses; we will move CA to its own region during 2026 H2.

Your rights: You can download a JSON archive of everything we hold about you from Settings → Privacy → 'Download my data'. You can permanently delete your account from the same page; this is irreversible and removes your profile, bookings, addresses, payment methods, family/emergency contacts, reviews you wrote, AI history, safety reports you filed, notifications and any disputes you raised — we retain nothing tied to your identity (GDPR Art. 17). One exception: review reports you may have filed against other users' reviews are kept anonymously (reporter ID blanked) so platform-moderation history isn't lost.

Cookies: we use one essential cookie ('sc-session') to keep you signed in, one for country/language preference, and an admin cookie when an admin signs in. We don't use any third-party tracking or advertising cookies.

Questions or complaints: privacy@silverconnect.com.au — we respond within 30 days. AU residents can also lodge a complaint with the OAIC at oaic.gov.au.