Terms & Conditions

1. About SilverConnect

SilverConnect Global ("the Platform") is a non-profit mutual aid platform connecting older adults who need home services with verified care providers. The Platform is operated by SilverConnect Global Pty Ltd (ABN pending) and serves Australia, China, Canada, United States, Taiwan, Singapore, Hong Kong, and Malaysia.

2. Eligibility

• You must be at least 18 years old to register as a care provider
• There is no age restriction for service recipients, but accounts for minors must be managed by a guardian
• You must provide truthful and accurate personal information
• Each person may only register one account

3. Services

The Platform facilitates booking and matching for six categories of home services: Cleaning, Garden & Outdoor, Repairs, Personal Care, Companion, and Transport. The Platform does not directly provide these services but acts as an intermediary between care providers and customers.

4. Platform Fee

The Platform charges a 15% service fee (inclusive of applicable GST/VAT), significantly below the industry average of 25-40%. Care providers receive 85% of the service revenue. Fees are clearly displayed at booking confirmation with no hidden charges.

5. Cancellation Policy

• Cancellation more than 24 hours before booking: full refund
• Cancellation 12-24 hours before booking: 50% refund
• Cancellation less than 12 hours before booking: no refund
• Provider no-show: full refund and priority rebooking

6. Safety & Verification

All care providers must pass the following verification before accepting bookings: police background check (or local equivalent), identity document verification, qualification certificate review (where applicable), and facial recognition confirmation. The Platform provides emergency panic button, GPS tracking (during service), and family monitoring dashboard as safety features.

7. User Conduct

You agree not to:

• Provide false information or impersonate another person
• Harass, threaten, or discriminate against any user
• Bypass the Platform to transact directly
• Use the Platform for any illegal activities
• Collect personal information of other users without authorization

8. Privacy

We value your privacy. The collection, use, and protection of personal information is detailed in our Privacy Policy. We comply with the Australian Privacy Act (1988), China's Personal Information Protection Law (PIPL), Canada's PIPEDA, and applicable privacy laws in all operating jurisdictions.

9. Intellectual Property

The SilverConnect platform code is released under the MIT open-source license. Brand identity, design, and trademarks are owned by SilverConnect Global Pty Ltd. User-generated content (reviews, photos, etc.) remains your property, but you grant the Platform a license to display and use it.

10. Limitation of Liability

As an intermediary, the Platform does not directly guarantee the quality of services provided by care providers. To the maximum extent permitted by law, the Platform is not liable for indirect, special, or consequential damages arising from services. The Platform's maximum liability shall not exceed the platform fee portion of the disputed transaction.

11. Dispute Resolution

• Step 1: Submit a complaint through the in-app dispute system (response within 48 hours)
• Step 2: If unsatisfied, request Platform mediation
• Step 3: If mediation fails, submit to local consumer protection agency or small claims court

12. Changes to Terms

We may update these Terms from time to time. Material changes will be communicated via email and in-app notification at least 30 days in advance. Continued use of the Platform constitutes acceptance of the updated Terms.

13. Contact Us

If you have any questions, please contact:

• 📧 support@silverconnect.global
• 📍 Perth, Australia